Terms & Conditions

Postage & Packaging (P&P)
21st October 2008

• Prices charged for P&P are based on the over-the-counter charge at the local Post Office.
  • P&P charged by businesses includes V.A.T.
    Note: For every £1.00 paid, ~85p goes toward P&P and ~15p is V.A.T. (@ 17.5%)
  • P&P charges are usually based on WEIGHT but may also be based on VOLUME or INSURED VALUE.
  • Larger orders may (and often do) receive discounted P&P.
  • Very small orders will be required to pay the full cost of P&P.
  • P&P is postage and packaging.
• UK (Mainland)
  
  1. All orders within the UK are currently sent either:
     • Royal Mail '1st Class (Recorded)' or
     • Royal Mail 'Special Delivery (Next Day)'.
  2. Minimum P&P charge is £2.00
• Europe / Rest of the World
  
  1. We only ship goods outside of the UK using the Royal Mail 'Airsure' service.
     • Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
     • Rest of the World: Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA
  2. The minimum P&P charge for overseas delivery is £7.50

DELIVERY EXPECTATIONS
23rd October 2008

• As we (normally) use only '1st Class Postal Services':
  • Domestic customers should expect delivery within 1-3 working days and wait no longer than 7 days from making payment before contacting us if goods have not yet been delivered.
  • International customers should expect delivery within 3-10 working days and wait no longer than 14 days from making payment before contacting us if goods have not yet been delivered.
• Goods will be delivered to the address provided with payment.
  • When paying via PayPal, customer should ensure that the address registered with PayPal is their current address. It is also possible to include additional information using the 'Message' box during payment.
    • It has occured only twice - in hundreds of transactions over almost five years of trading - that PayPal has for some reason defaulted to a previous address when issuing payments to us. The sooner we are made aware of a problem, the better chance we have of swiftly resolving the situation.
• The postal system is huge and any number of unforseen factors may result in delays, however, the vast majority of deliveries are made on schedule. It is not unreasonable for a customer to enquire if delivery is not made within the expected time-frame and early notification greatly assists us in resolving any potential problem.

---

Links

www.mals-e.com www.paypal.com/uk

Please note that Clifton Road Games is a dedicated city centre* Games Store of the old-fashioned 'Bricks & Mortar' pre-internet variety. Our primary focus is the promotion of gaming as a hobby both in-store and through links with local clubs. Whilst this emphasis should not impact on quality of service, it does heavily influence the range and depth of stock carried.

* We're about 500 yards from Exeter's shiny new Princess Hay Shopping Centre... although I doubt we could afford our hundred square-metre games room if we were any closer.

When ordering on-line you should receive an invoice (within one working day) confirming availability, price, payment options and any additional charges (eg. postage). As a small business, we believe it is simpler to confirm availability prior to accepting payment because in many cases a partially complete or one delayed while we obtain stock is useless to the customer. You order will be in the post either the same day or the next working day (depending on the time we receive your payment).

Where items are listed for sale on this web-site, there should (in most cases) be at least one in stock.

Items listed as 'sold out' are those that we do not currently have in stock and are not currently able to obtain from our distributors.

Clifton Road Games
'Business to Consumer' Terms & Conditions of Sale

Distance Selling Regulations:

• Clifton Road Games.
• Goods/Services for Sale through this web-site.
• Ordering & Payment.
• Data Protection.
• Delivery.
• Faulty or Damaged Goods.
• Customers seven day right to cancel.
• Applicable law.

1. Clifton Road Games ("the supplier")
   • Steven Crane
     Clifton Road Games, 16 Clifton Road, Exeter, EX1 2BR
     Telephone: 01392 259 988
2. Goods for Sale through this web-site:
   1. Availability, price of goods and any additional charges (eg. postage) will be confirmed prior to processing any payment.
   2. If you require additional information please enquire prior to ordering. Alternatively it is possible to submit an enquiry through the message box of the on-line order form.
3. Ordering & Payment:
   1. The Clifton Road Games web-site does not accept direct payment in any form at the time you place your order.
   2. When placing an order on-line you will receive, normally within twenty-four hours, an invoice confirming the availability and price of goods, as well as all associated additional charges.
   3. When placing an order via the telephone, the availability and price of goods, as well as any associated delivery charges will be agreed prior to requesting payment details.
   4. Payment may be made either by PayPal, by credit/debit cards through the PayPal web-site or by credit/debit card via the telephone.
   5. Clifton Road Games no longer accepts personal cheques. Please make a separate enquiry prior to placing an order if you need to pay by cheque.
      • The extremely low volume of cheques received results in disproportionately high banking charges. Quite simply, we lose money on processing small orders paid by cheque.
      • Cheque clearance can take up to ten working days. No goods will be despatched until full payment has cleared.
      Note: At the time of this revision (Feb.'08) our terms have for many months stated that 'we do not routinely accept cheques' for small postal orders. As it appears necessary to further clarify our policy... These cheques and orders go straight in the shredder.
   6. Clifton Road Games will only accept payment for goods that we have confirmed as being in stock at the time the payment to us is made. No contract exists where payment is sent to us without our first having issued confirmation of availability, price and any relevant additional charges. Any cheque received in the post may be shredded, cash received in the post may be returned (at your own risk and expense) and any other payment may be rejected by us without obligation in cases where we have not issued an invoice or agreed terms over the telephone prior to payment being sent.
4. Data Protection:
   1. Orders placed on-line do not contain payment details and are routinely deleted within 60 days.
   2. On-line payments are made and processed through the PayPal payment service. Your card/bank details are protected by PayPal and at no time are they made available to Clifton Road Games. We receive a credit to our account and a notification that you have paid.
   3. Any written records for telephone orders are shredded immediately that the order is processed. In most cases, immediately following your phone call.
   4. No customer information is sold, distributed, made available to third parties or used in any way other than for the necessary completion of the associated order.
5. Delivery:
   1. Goods will be delivered to the name and address provided when making payment.
   2. We aim to despatch goods within one working day of receiving cleared payment.
   3. We will attempt to accommodate reasonable additional requirements for delivery. Any charge for this service will be agreed and pid for as part of the sale.
   4. Delivery times cannot be guaranteed and the supplier is not responsible for delays arising outside of our direct control. Any compensation associated with failed or delayed delivery is limited to that provided by the relevant service/courier.
   5. Delivery will in most cases be made by Royal Mail or Parcel Force courier. Where they are unable to complete the delivery at first attempt you will be able to arrange direct with them for collection or redelivery at a suitable time.
6. Faulty or Damaged Goods:
   1. Where the goods supplied are mis-packed, damaged, faulty or otherwise not fit for purpose, you should contact Clifton Road Games with details as soon as possible.
   2. Should it be necessary to return goods as the result of a fault, Clifton Road Games will agree in advance the method by which they are to be returned and refund reasonable costs associated with returning faulty goods.
   3. In some cases, manufacturers have a policy of sending replacement parts direct to the customer. Where this is the case, the procedure forms part of our resolving a dispute over faulty goods with a customer. Replacement components are generally received within seven to ten days.
7. Customers Seven Day Right To Cancel:
   1. You may cancel the contract up to seven working days after receiving the goods.
   2. You must give notice in writing to Clifton Road Games that you intend to cancel the contract.
   3. Once goods have been delivered, you are responsible for: returning the goods to the supplier, for all costs of returning the goods to the supplier and for taking reasonable care that the goods are not damaged in any way prior to your returning them to the supplier.
   4. Once the contract is cancelled, you will receive a full refund within thirty days.
   5. If you fail to return the goods in a timely manner, you agree to pay the supplier's reasonable costs for recovering them.
8. Applicable Law:
   1. Any dispute arising from your contract with Clifton Road Games is subject to English law and the jurisdiction of English courts.
   2. The supplier's liability is limited to the total amount paid for the goods (including delivery).